11948 San Vicente Blvd,
Los Angeles, CA 90049

Phone: 310-207-0777
We’re open Monday – Friday, 10 a.m. – 5:30 p.m. PST
Saturday and Sunday, 10 a.m. – 3 p.m. PST

Frequently Asked Questions

Questions about your online order? Our customer service department is dedicated to assisting you. If you have any further questions, please fill our the form and we will get in touch with you shortly.

How do I create an account and do I need to?

It is not necessary to create an account. You may shop as a guest. There are, however, benefits to creating an account; your contact information and order information will be securely stored, which will save you time every time you return. No credit card information is used in your personal account information.

Will I receive an order confirmation

Yes, within 24 hours. If you don’t receive email confirmation, please email us at Sales@ShopDekado.com. Please provide us with your name and the date that the order was placed.

Can I change my order after submitting it online?

If the order has not been processed, it may be possible to cancel it. If it has already been processed by the time you contact us, it may be too late to cancel. Call (310) 207-0777 to speak to a customer service representative.

Why was I charged sales tax?

Due to our corporate presence and/or corporate activities, we must charge state sales tax in California, Colorado, Florida, Georgia, Illinois, Maryland, New Jersey, New York, Pennsylvania, and Texas. The tax charged includes all state and local sales taxes that apply and is based on the product subtotal plus shipping.

Can I track the delivery of my online order?

Yes, you can track your order through our website if you have created an account. To track your order, sign in to your account or Click Here.