Frequently Asked Questions
Questions about your online order? Our customer service department is dedicated to assisting you. If you have any further questions, please fill our the form and we will get in touch with you shortly.
We want you to be completely happy with your purchase. If for any reason you are not satisfied, we will gladly EXCHANGE or issue STORE CREDIT on unused merchandise within 7 days of purchase. Return shipping costs are the responsibility of the customer. Used merchandise cannot be exchanged unless defective. Holiday Returns: All holiday decorations and sales are FINAL and CANNOT be exchanged, refunded or price adjusted. No exceptions will be made. All Special Orders, Jewelry and Rug purchases are FINAL SALE and will not be exchanged or refunded.
It is not necessary to create an account. You may shop as a guest. There are, however, benefits to creating an account; your contact information and order information will be securely stored, which will save you time every time you return. No credit card information is used in your personal account information.
Yes, within 24 hours. If you don’t receive email confirmation, please email us at Sales@ShopDekado.com. Please provide us with your name and the date that the order was placed.
If the order has not been processed, it may be possible to cancel it. If it has already been processed by the time you contact us, it may be too late to cancel. Call (424) 234-8199 to speak to a customer service representative.